Uh oh... That shouldn't have happened.

On xbox.com, I get this error whenever I am logged in and click on the "My Account" button.

It appears you've found a glitch in the system.
date: 12/18/2013 10:00:33 PM
s: C2geKMfBmISL381qatl2QrrD9VIOby1yyvMUcAh7xwU=
req: 6d0e2c72-8185-4974-b16e-1aa19be68835

This also happened when I attempted to access "Privacy and Online Settings."  Any help would be much appreciated.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Sign out, clear the browser's cache and close it. Then open it up and try again.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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Clearing the cache didn't help. I'm still getting the same problem.

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Sometimes you can get around this by using the direct link - what is it you're trying to access?

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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Just to clarify: what is the exact/specific error you are seeing?

The "Uh Oh" one in the title, or the "You appear to have found a glitch" message?

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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I'm trying to click the "My Account" link in the top right part of the browser.  I'm also trying to get into my privacy settings.

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Hey there Dork!

I did some tinkering in your account and might have the issue resolved. Give it a couple of hours for everything to process through the system, then try logging out of your account, clearing the cookies and cache on your internet browser, logging back in, and trying again.

Let us know how things go for you! ^_^

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I gave the website two days, I cleared the cookies and cache but I cannot got to my profile, friend list, messages. any advice?

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Hi Redeemer115,

I can't see your profile too and can see other people their profiles without any problems, so in your case I would advise you the contact Xbox Support via support.xbox.com/contact-us since it seems to be something with your profile.

Also be aware that this thread is quite old, to get the best response it's better to create a new thread for your issue.

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