microsoft has always been notorious for the "run around" and unhelpful/unwilling customer service. something i've always learned to avoid, which is probably what they wanted to being with. but for XBL, i had no choice but to pick up the phone.
now my account was hacked back on 10/20/11. the ea fifa hacker must have used magic because both EA and XBL are not responsible they say. (i dont own fifa or have ever played it, i happened to haphazardly play madden the night before the hack, coincidence?) I've spoken to numerous reps, "supervisors", twitter, and chat/emails to be told nothing helpful. if anything the information i have been given has always turned out to be incorrect or done wrong. leading to me paying the price for MS employee's mistakes. i was originally told to wait up to 25 days, then oh yea it's 25 business days, oh wait 7-10 more days and it will definitely be done, oh yea it was 7-10 business days, and then today... you have to wait another 25 business days.
the one thing i do know for sure now is that xbox customer service can't do anything or have no ability to do anything progressive. UA investigation seems to be more covert than the CIA. i have 5 different service numbers at this point. no one in MS/XBL wants to help resolve this issue. i have been paying 4+ years just for XBL. i loved my 360 over PS3, but after this incident on principle alone i am planning on selling all my 360 items,games, and associated stuff. I've lost faith in MS and their business ethics or lack thereof. i refuse to give more business and support a company truly unworthy of it. call amazon up and see what true customer service resembles. all MS and XBL does is read off euphemisms and apologies off a script to absolutely accomplish nothing.
at this point the UA investigation has done much more harm than the EA-FIFA hacker. i can't even cancel the investigation. i rather lose 20 something dollars then deal with MS & XBL teams, while losing my account for 2 months. #1-9 worst customer company belongs to MS/XBL, #10 verizon. seriously this post is tamed/censored to how i really feel.