UA investigation at 2 months and counting...

So today marks the 2nd month of my UA investigation, my account was hacked back in Aug. and its now almost Nov., i have received my payment on the fradulent purchases a while back. All i need is my old account back, i called support today and they said its still in an open investigation. i dont know what else to do any help would be tremendous. I just don't see how hard it is to reset a gamertag's windows live ID and password to something temporary and then email the details to the original owner, then the owner could change them once back in controlof the account.

 

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Last updated July 5, 2018 Views 12 Applies to:

im sorry for the delay in your account but sit tight ! ! ! !

i cant tell you how to speed it up as its not possible i dont think but i can tell you why your waiting

the enforcement team must find the person who has compramised your account and then look for any money or msp stolen once all that is complete they will reset the account and return it to you

im not sure how mutch of this is right but im sure all of it is

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well the money that was charged to me was returned ..so im not sure what else i can do?

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Sit and wait.

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well ive done a little digging of my own and i tried to reset my WLID password, and i foundout that it would send a password reset email to some email *** Email address is removed for privacy ***

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same ive been waiting since june to get my account back from when Microsoft got hacked the customer service rep said they had alot of people calling in about that my account is still pending and in a different language says the guy is from Chile

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well looks like my person is chinese im working on reseting my password now.. and if i can get my WLID back myabe xbox will unlock it for me since its back in my control

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Hey there Rag! So you've had a UA open for about 2 months now? Can you PM (envelope below) me the following information? Thanks!

GT in question:
SR#:
Date started:  
Console ID:
Console serial number:
Link to this thread:  

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