On Saturday, July 9th. I turn on my Xbox to find that my account wasn't auto logging in. So I go to manually log in and it kept saying invalid account.
So I recovered my account and that's where the problems began. I notice that the menu isn't in English. I look around some more to find that my Microsoft Points was down to only 30. So I immediately changed my password and gave Support a call at 1-800-4MY-XBOX. I was had an Unauthorized Access case started. I kept calling back cause I had different questions.
Well I call back on August 15th to be told the the case was closed. I never receive an email that it was closed and was never contacted. Was told that I was called. So I asked them why would they call if I was asked for an alternate email and was told that I would be receiving an email once the case was finished. Well my account was still Migrated to Brazil. Initially I was told that once an account get's Migrated that there's nothing that could be done. So I had another UA started during that same phone call on August 15.
Well I receive an email finally on Sept 5th. The email I received however was in Portuguese. I used Goolge Translate to translate the email. It says that there's been a delay in the investigation and was provided with a 1 month gold code. On Sept 21st I receive another email this time in English. Yet again saying there's been a delay and another 1 month gold code. In the email they also stated that I may be contacted again within 30 days and if I had any questions I can reply to the message or call up support. I emailed back twice and have called back plenty of times with still no response to my emails.
Nov 1st I called again and was just told the usual that I just have to wait that I have been told over and over again. But the person sent me yet again another 1 month gold code.
Nov 18th after waiting all this time I finally decide since it seems like no one is doing anything over this issue I decide to contact the BBB and file a complaint.
Nov 21st I receive an email stating the following:
I am emailing you in regard to a case I have recently received.
I am currently reviewing your issue and will do my best to contact you early next week to discuss your case. If you have a specific time you would like to be contacted, please feel free to email me back and I'll do my best to reach you during your preferred time. Please include your preferred phone number in your reply.
For your convenience I've also included my contact information at the bottom of this email. If you call and I am unable to answer, please leave a voicemail and I will return your call. Thank you and I look forward to discussing your issue.
XBOX Exceptions Analyst
Customer Advocacy & Exceptions Management Team
TEL: (number removed by me) EXT: (number removed by me)
Monday - Friday: 8am - 4pm PT
I have repeated called this person have left 5 or 6 voicemails these past 2 weeks and still have yet to reach anyone. The person doesn't answer their phone.
I have also tried contacting 1-800-4MY-XBOX a few times too and keep getting the same response. That the Investigation is still open and that's basically it. I've talked to a bunch of people who stated that it takes longer when an account has been Migrated and that it will get resolved. Each person has told me that when I was initially told that Migrated accounts can't be Migrated back that is false that they can that it just takes time. Further proof is having seen 2 other posts here on the forums stated they have had their accounts returned them after having their UA's completed in which they had their accounts Migrated as well.