Two problems: 1. The Internet won't connect to Xbox Live. 2. My Xbox will not receive the latest update.

First off, I am Not new to Xbox or Xbox Live. I am fairly good with technology, but I cannot solve these problems. I figure that my two problems are connected. I tested my Xbox Live connection and the Xbox 360 is connecting to the Network, the Network is connecting to the Internet,but the Internet won't connect to Xbox Live. It has been like this for only two days. I tried unplugging my modem (my usual remedy), but it did nothing. I tried all of the solutions at www.xbox.com/support but nothing there worked. I researched it, but nothing helpful came up.

My second problem, that my system work download the recent update, is probably the reason of my first problem. I'm getting the normal update pop-up, but when I click download it doesn't work and it pops up as Status Code: 3F4B-0000-3080-050C-807B-01F7.

If any can help I would be very happy. Thank you.

 

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Last updated July 4, 2018 Views 424 Applies to:

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Are you using a Static IP on your XBox or Automatic IP?

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I have the same problem. Like 2-3 days ago it started.

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Try removing your network from the connections menu and search for your access point again. This might clear any connection issues you may have.

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A few days ago I started getting ICMP ERROR message. The suggestion above DID NOT WORK. Something is very wrong here.

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One thing I could suggest, if at all possible, try connecting straight to the modem with a CAT5 cable and see if that helps. Have you altered any settings in your router?

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Same exact issues here. I got the update by direct connecting to the cable modem.  Can you please tell me what router you have.  I'm using a Netgear RP114. I have numerous devices that work fine.  I'm analyzing the network traffic in an attempt to unravel the problem. I see connection resets coming from the xbox during the connection test. I suspect something non-standard is going on there.

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To solve this problem, try these solutions in order.

Solution 1: Reset to factory defaults

Note Before you reset your Xbox 360 console, make sure that you document the current dashboard settings in case you need to restore these settings later. You will also need your wireless network password.

Here's how to reset the network settings of the console to the default settings:

1.Turn off your console.

2.If you use a wireless connection, unplug the Xbox 360 Wireless Networking Adapter from the USB port.

3.Turn on your console.

4.Press the Guide button on your controller, go to Settings, and select System Settings.

5.Select Network Settings.

6.Select Wired Network or the name of your wireless network, if you are prompted to do so.

7.Select Configure Network.

8.On the Additional Settings tab, select Restore to Factory Defaults.

Note This will only reset the network settings. This will not affect any other console settings.

9.Turn off your console.

10.If you use a wireless connection, plug the Xbox 360 Wireless Networking Adapter back into the USB port (if you are using an adapter).

11.Turn on your console.

Note If you use a wireless connection, you will receive a message to configure wireless settings. Follow the on-screen instructions to connect to your wireless network.

12.Test your Xbox LIVE connection. To do this, press the Guide button on your controller, go to Settings, and select System Settings. Select Network Settings, select Wired Network or your wireless network name (if you are prompted to do so), and then select Test Xbox LIVE Connection.

If you receive the same error message, try the next solution.

If your console is connected directly to your modem, see Solutions 5 and 6, below.

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Solution 2: Restart your network equipment

1.Turn off your Xbox 360 console and your network hardware (such as your modem and your router).

2.Wait 30 seconds.

3.Turn on your modem and wait for it to come online. (This may take about a minute.)

4.Turn on the next piece of hardware (for example, a router), and wait another minute.

5.Repeat step 4 for any additional network hardware.

6.Turn on your Xbox 360 console, press the Guide button on your controller, go to Settings, and select System Settings.

7.Select Network Settings.

8.Select Wired Network or the name of your wireless network, if you are prompted to do so.

9.Select Test Xbox LIVE Connection.

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Also, in solution #2, be sure to unplug the equipment from the power. Do not just press the power button.

When you plug it pack in, the device will reboot itself.

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For Xbox Live Update Error Codes, look here.

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Here's how I fixed it. The affected routers are ZyNOS based. This includes the Netgear RP114, RT311, & RT314 models.

forums.xbox.com/.../476016.aspx

Good luck!

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