Two Microsoft Accounts linked to one Gamertag

I recently changed my Gamertag (Gamertag A) and wanted to change the email address associated with it (Microsoft Account A). The email I wanted to use (Microsoft Account B) was already linked to another Gamertag (Gamertag B) so first I had to change that. After successfully changing the email linked to Gamertag B to a third Microsoft Account (Microsoft Account C), the email previously attached to Gamertag B should have been freed up to use on Gamertag A. You following me?

However, when I try to change the email of Gamertag A from Microsoft Account A to Microsoft Account B, it tells me Microsoft Account B is already linked to another profile. Now both Microsoft Accounts B and C are linked to Gamertag B, preventing me from using the email I wanted on Gamertag A (and subsequently getting rid of Gamertag B and Microsoft Accounts A and C)

Basically, when I log in using xbox.com it I can use two different email addresses and it logs me into the same Gamertag. When I changed the email address something seems to have gone wrong and now both the old and new addresses are connected to the same Gamertag.

Help? Please? All I wanted was to change the email of my Gamertag and get rid of everything else, the Microsoft proof system has made me wait 30 days to get this far and I won't give up at the last hurdle.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hi there,

the best thing to do for this issue is to contact Xbox Support, since it shouldn't be possible to have one gamertag attached to two e-mail addresses. They should be able to take a more in-dept look and have ways to solve this issue.

To contact Xbox Support use this link to see all available options: support.xbox.com/contact-us

If you want to call them yourself and see the opening hours use this link: support.xbox.com/contact-us

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