Two gamertags one email?

Every time I try to connect to Xbox Live theres a 8015D002 error.

My main gamertag is not MarceloTHX but thats the gamertag that shows up when I try to sing in to Live in Xbox.com using my main email.

Strange thing is, I do receive promotion messages from Microsoft about Xbox in that main email (a Gmail account) but then they mention my other gamertag. I want the other gamertag (not MarceloTHX) to be associated with that main email, what can I do? Does changing MarceloTHX Windows Live ID email would help?

 

Question Info


Last updated July 4, 2018 Views 182 Applies to:

Hi there, as you've said at the end of your post changing MarceloTHX to a different Microsoft account should get your original gamertag to show up again. You can follow the steps here: support.xbox.com/.../switch-gamertag-to-different-microsoft-account

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Also the error code suggests that you might have two-step verification enabled in which case you will need to create a new app password for the xbox following the step here: support.xbox.com/.../error-code-8015d002

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Everytime I try to change MarceloTHX's email (from the main Gmail Account that I want other gamertag to be associated with.. to a new Live ID) I get an error message.

I also tried to enter the app password with the gamertag I want to use and the main Gmail account, no success.

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Could you please post the error message/code you are seeing when trying to switch MS accounts?

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Also just a thought, it's meant to be impossible to have 2 gamertags associated with the one Microsoft account so are you 100% sure you have the correct email for the gamertag?

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If not you can always get on the Xbox support and have them get the email that is associated with your original gamertag: support.xbox.com/contact-us

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There'no no code, simply a message saying I cant change with this link: xbox.com/accountsawp

I'm not 100% sure thats the correct email for the gamertag I want to use... but the fact that I receive emails from *** Email address is removed for privacy *** in that adress mentionting this gamertag seems to indicate so.

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I just called M$ support and they said they cant tell which email is associated with the gamertag... thats it? I'm not paying for Live Gold unless I can use my main gamertag.

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