two accounts with one email address

so this past christmas i got a new xbox 360. and when i was setting it up i couldn't log into my old account. so i made a new one but with the same email address. the new account is NearCircle. i have a xbox live gold membership with the nearcircle account and would like to cancel it but everytime i log into this website it signs me in under my old username. can anyone help me?

 

Question Info


Last updated July 5, 2018 Views 16 Applies to:

Hi,

It's not possible to have 2 gamertags with the same e-mail. It's possible that you may have misspelled the e-mail you used when you first signed up for Xbox LIVE which is why you're seeing a different profile.

If you still have access to the new gamertag "NearCircle" on your Xbox 360, please go to your Dashboard > Settings > Account > 3rd Tab (Account Information) > Account Security > Take a look to the right and carefully look at the e-mail that's shown there.

That's the e-mail you'd use to login to Xbox.com and when you do you should see the same gamertag on the top right as you do on your Xbox 360 console.

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If you're unable to login to the console with that gamertag, please contact phone support and they can assist you with finding the proper e-mail associated with the gamertag, and canceling the automatic renewal on the account. You can reach out to them by clicking this link here

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