Two accounts on one email

Hi,

I've got a problem over here. My brother and i were both playing on the same account but on different locations. However this account was signed to his email. So i made my own account two years ago but never played on it. And it hasn't got live gold. 

The problem is my brother changed his email adress to mine, so he could get a new account with his own stats. But i already had an account signed to my email. So there are two accounts signed to one email. And now i cant get acces to the other account. The other account is Citta Gabber.

Should i delete Cheekymilk39131? Would the other account show up then? If i have lost Citta Gabber I also lost my money i payed for a xbox live gold (Year).

Thank you,

Dylan

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

I think he changed his BILLING CONTACT addresse to yours but not his MICROSOFT ACCOUNT addresse. You see, there are three email addresses in the Xbox system for every account.

 A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. There's only one Microsoft Account for every Gamertag, and only one Gamertag for every Microsoft Account. If that addresse no longer works or is wrong, you can keep using it until you have time to contact Xbox Support  http://support.xbox.com/contact-us?xr=footnav#0:6:2  for help with your account. You can check or change that on your console with Settings | Account | --> --> Account Security | fib and say you have a new addresse ready | and your current Microsoft Account addresse will appear at right.

 B) The alternate email address is where password reset messages go. You can see that at http://account.live.com/summarypage.aspx and change that by selecting Edit Security Info there.

 C) The billing contact email address is where billing statements go. You can see & change that at http://xbox.com/accounts by choosing Billing Contact Information or on the console with Settings | Account --> --> Account Security | Billing Information

B & C can be the same. Ideally, A should not be B or C but that often happens.

 

So, would you please check on what your Microsoft Account addresse is, and what his is?

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Thank you for replying so far.

But we don't use an billing contact email adress. And when i try to log in on his email. It suggests there is no account signed to it.

And when i sign in on my account only cheekymilk will show up.

Maybe my problem didn't come through right. The account we were both playing was Citta Gabber. And not this one.

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Then I would suggest you call an Xbox LIVE agent and ask them to trace the gamertag you lost. Go to http://support.xbox.com/contact-us?xr=footnav#0:6:1 or call the national support number listed at http://tinyurl.com/XBLnumbers and choose option 2.

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