Turtle beach X12 mic issue

I had the headset connected via adaptor and audio\chat worked just fine, until for some unknown reason the mic just stopped working. When im in a party it shows that i have a mic connected but nobody can hear me. Console/controller are updated and its connected properly (worked fine for awhile) is there some setting that i dont know about? Im about to take drastic measures and reset to factory settings >.<. Oh yea 1 more thing ive also tried another x12 headset to rule out the possibility that its a turtle beach hardware issue , but the mic didnt work with those either. Any help with this would be great



Question Info

Last updated July 4, 2018 Views 2 Applies to:

Mine had this issue as well. I discovered it was due to the headset adapter "puck" not fitting as snugly in its spot. Due to the lose fit the connections would constantly drop. I could hear them, but no one could hear me. Once I tried puck on my brand new 2nd controller the issues immediately stopped. The puck also snaps in tightly, for now. I have no doubt that after a certain amount of use this controller will also start to loosen up its hold on the puck.  The headset adapter puck is a really poorly designed attachment. Hopefully, that is why they released new controller with headset jack on it.

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