Turning off Auto renewel

3 Months ago I tried to turn off auto renewal. I put in the code, 
Then it went to the screen
Change Settings: Auto Renewal
 While your waiting....

So I thought, finally it's gone, I have cancelled my membership.
But now I find 3 months later that it's still going has has conitnued to take money out of my paypal account.
I don't even trust it to cancel it this time now that I've tried again.

This is terrible. I don't even use my xbox at the moment. I want it to stop, but I just don't know who to contact or where to go. The other problem is, I didn't even want all these months in the first place. I only paid for the cheap 1 months subscription, and then it just kept going. 


:( someone please help me!! 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there Lovegames!  Check out the "Manging LIVE Auto-Renewal" sticky and see if that helps at all.  Let us know if that resolves your Auto-Renewal issue. ;-)

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Hi there,

you can also call xbox support to turn off autorenewall, or even remove the payment option

To contact them use support.xbox.com/contact-us

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