Trying to recover old account


I'm trying to recover an old acct. that I created about 3+ yrs. ago. GT-Chaddap (email associated with that account is [mod removed]). I did contact support and they said that the WLID needs to have an valid email. Unfortunately that email has expired. I tried resetting password but get an error stating that the option is unavailable due to too many incorrect answers(security question). I would like to know If I am able to recover the acct. and if so, what do I need to do since I am unable to receive any emails, or answer security questions from that acct. Thank you for your time.


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Have you tried the "customer support" option? That will have you fill out questions about the windows live id to go to that team. They will check your submissions and either issue a password reset or not.

Unfortunately, the Windows LIVE team is the only group that can reset your password.

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