Trying to purchase special offer for xbox live and cant

I am trying to purchase a special offer for xbox live from the xbox console  and i keep getting this message "Sorry, there's an issue with your account. To fix the problem, visit or choose a different payment method." I have tried changing my payment, iv tried deleting my profile and reloading it,  iv gone to the site it tells me to but what am I supposed to fix?, everything is right..... please help!!! i just wanna play on xbox live!


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Try checking the billing site to make sure everything is correct -

If it still won't work, call support and talk to billing.

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