Trying to purchase membership with PayPal - Error code.

I've been trying to purchase some new membership for my sons account (12 months)

I've added my paypal account correctly to the account management section and when i try to purchase it it says that "Can't retrieve information from Xbox LIVE. Please try again later." Along with the error code: 80190848

Any help? :)

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:

This link should get you going ( for info and the right place to post to gte the quickest help).

 

http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/26156.aspx 

 

Hope this helped and good luck

 

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Thanks for the quick reply, I have followed all of the above and am still getting problems =/

My billing matches up with all the PayPal info.. Region is correct etc.

Does it matter that my son is under 18? As i did see that only over 18's can use this service but i would of thought that parents would be allowed to use this service on their behalf?

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It might, I am not really up on my "billing" Q's  That is why I did the link for you.

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You said you were trying to purchase this for your son, correct? If you add your payment info to his account, the information from your billing account and his account would (most likely) not match. Unless you purposely wanted to sign up for auto-renewal on this account, I would recommend a prepaid LIVE card that can be purchased at almost any large grocery or electronics store.

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