hello, my name is mike foley and this is my last resort. i have exausted every option to recover my old gamertag heriticshadow and have no luck. i have been trying to gain access to my old account to transfer all my purchases (over $100 worth) to my new console. i have literally went through every step possible and have been running in circle, the password reset will not email me the password/i never recieve the email (tried many many times). did the questionaire to gain access "not enough information". i made the account a long time ago so i dont remember alot of the information that i put on there when signing up. i just want the money i invested in marketplace dlc back. i do have a ticket number that has all this noted Ticket# is 195791575. i dont care about the account because i have a new one. all i am worried about is the money i invested in my old account. if i can't gain access to the old account i would like to be reimbursed on my new account if possible. i just dont want all that money going to waste. PLEASE HELP!!! i am tired of running in circles!