What are you trying to do?
I'm trying to change my gamertag (SoggyTangent35). I made a new one month account and I got a generated tag and a free name change. Keeps giving me an error screen no matter if the name is available or not. I just recently changed my other gamertag without any issues, it just seems to be this tag I'm having issues with.
Any error code/message you are receiving.
"Can't retrieve information from Xbox Live. Please try again later. Status code: 80153051"
The account was made from a person in Canada, but he gave it to me (in US) to see if I could change it for him.
What steps have you already tried?
We've both tried Xbox.com and different gamertags. Even different connections, nothing seems to be working.