Trying to change game tag

My son already had a microsoft account that his cousin set up on my sons Xbox an he hasn't had trouble till a few weeks ago . Now I have set him up his own email an microsoft account an it gave him a new game tag name . But the problem is I don't have his password for the old email that was set up with by his cousin . So please help me switch his profile an game tag name so he doesn't loose everything he has bought an his membership . What do I do ?
 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You should be able to, while signed into the profile on the Xbox, go to Social and then select the Avatar there to the right of the green boxes. Hit A to select. Then you want to go all the way over to the right where it will give you an option of Change Gamertag. If it's within the first 30 days of creation, it's free. Hope this helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.