Troubleshooting Kinect Voice Commands

I posted on my personal blog about this matter here.

I would like to provide more detail below.

I have the Xbox One Day One Edition console with included Kinect. I recently purchased a Xbox One Elite bundle and took my old Kinect and attached it to the new console.

It worked, but then I noticed one nagging command that no longer worked in this new configuration: "Xbox, Watch beINSports". It would take me to VH1 instead of beINSports.

I tried forcing shutdown and disconnecting power for 1 minute from the back of the console. Issue persisted.

I tried recalibrating the sensor. Issue persisted.

I tried http://support.xbox.com/en-US/xbox-one/accessories/kinect-doesnt-respond-to-voice-commands. Issue persisted.

I Tweeted Xbox support. Issue persisted. For the record, here were the Tweets:

https://twitter.com/jgelements/status/679005116859482112

https://twitter.com/XboxSupport/status/679006214693367808

https://twitter.com/XboxSupport/status/679019348246196225

https://twitter.com/XboxSupport/status/679019355246452736

https://twitter.com/XboxSupport/status/679027635373006849

https://twitter.com/XboxSupport/status/679027680910508032

I called phone support and worked with them over an hour, re-completing all the above steps and nothing more. Issue persisted.

The phone support rep felt that I had a hardware issue with the Kinect.

I wasn't convinced.

I exchanged my Elite bundle for a new one. Issue persisted.

I decided to put the Kinect on my Day One console, and it worked perfectly, so I knew it wasn't the hardware.

I purchased a new Kinect to go with my new-new Elite console. Issue persisted at first. I thought it strange that a new Kinect and another new console would have the issue, so I thought through it further.

I power-cycled my satellite box. Issue persisted.

I then went to beINSports manually using my controller in the OneGuide. Once there, I said, "Xbox, show guide". It then gave me a list of channels on the right to which I could use a voice command to get there, and beINSports was at the top of the list like this, "Watch beIN Sport". I realized that the command required a slight pause between beIN and Sport--even though the channel name is beINSports--so I went to NBC first and then invoked the aforementioned command. Resolved.

Given the above experience, I would suggest the following troubleshooting when your Kinect Voice Commands are not working as desired:

  • Ensure you are using the right name in your voice command. For games and apps, use the entire name. "Xbox, go to Halo" will not work; instead, "Xbox, go to Halo The Master Chief Collection" would work. Reference the full name in the Games & Apps application on your Xbox. If it is a TV channel, go to the station manually using your remote or controller and then state, "Xbox, show guide". Reference the top command in the upper-right corner as it will list your precise voice command to get to that channel in the future.
  • Ensure you are pausing appropriately in your voice command. Commas are a longer pause, spaces are a shorter pause, and colons are no pause.

I would also keep in mind the following points:

  • Just because you go through the Xbox support website troubleshooting and the issue persists, it does not indicate necessarily that a hardware issue is present. If you are able, test on another console to verify that the hardware is in fact faulty.
  • Phone support may require you to re-complete all steps done with Tweet support. If you don't want to do the same steps twice, you may want to jump straight to the phone.
  • Seek a second opinion online if needed.
 

Question Info


Last updated July 4, 2018 Views 43 Applies to:

Correction. I went to BeINSport manually and then said, "Xbox, select", which showed the Watch command to get to this channel in the upper right corner.

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