I am trying to create a child xbox live account. I created my son a Microsoft account, he now has a gamertag, which is different from his offline profile. I need to be able to use his offline profile with this new live account. Signing in to xbox live on the 360 console tells me this e-mail is associated with another live account, which it is not. This is the new account I created for this profile. Since he is a minor, I have had the run around trying to get this set up. I do not feel like wasting the xbox live card and Microsoft money I have yet to use until this is corrected.
Is there any way to convert this offline profile to this new live account?
Is there a number to speak with someone from customer service?