trouble connecting

i just got internet turned on and my computer works fine but for some reason i can't sign onto xbox live. my console is connected directly to my modem which is a Motorola sb5120. when i test connection, it fails between my console and my network in the first phase of the test. i've run through troubleshooting on this website and tried every solution. if anyone has any suggestions, i'm all ears! Please help. thanks.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey mate, we're going to need as much info as possible, including what steps you've tried to resolve the issue. Please answer the questions listed here.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.