trouble connecting

i just got internet turned on and my computer works fine but for some reason i can't sign onto xbox live. my console is connected directly to my modem which is a Motorola sb5120. when i test connection, it fails between my console and my network in the first phase of the test. i've run through troubleshooting on this website and tried every solution. if anyone has any suggestions, i'm all ears! Please help. thanks.

 

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Last updated July 4, 2018 Views 4 Applies to:

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