Trouble connecting to Xbox Live

I cannot connect to Xbox live even though my internet is fine, I have had this problem for the last two days.

I have tried all the solutions given to me but the problem is still there.

Is it my Xbox?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi there! Can you please identify the problem with your connection?

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Well, my connection is fine, it seems my xbox is the only one that doesnt connect to xbox live. When I test my connection on my xbox it does the first two stages fine, but when it starts to complete the third stage from the internet to xbox live it says there is a problem with my connection.

I have done all the possible troubleshooting but nothing seems to work

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Hey there A Jumah!

Give this a shot, support.xbox.com/.../cant-connect-to-xbox-live-solution

Restore the factory default settings for the network settings.

Best of luck to you!

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try going into your network settings

select your network

go to configure network

go to additional settings

restore to factory def

then go back to system settings

then storage

highlight your harddrive or MU and press Y

clear system cache

then turn the xbox off

unplug the router and or modem

unscrew the coax cable or unplug the dsl line going in for a full 5 minutes

then try to test your connection again

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Thank you for taking time to reply :D

Sadly, this does not solve my problem :(

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A Jumah how is your xbox connecting to the network?  Wired or Wireless?  If Wired, are you positive the patch cable is ok?  Have you restarted your router?  Have you tried connecting the xbox directly to the cable modem?

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No Problem A Jumah, Zero G makes a good point, how exactly do you have it setup, and if it's wireless is it going through a modem and router separate or do you have an all in one device? and if you're wireless and have any wireless headsets, try unplugging them and trying again

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