trobble shooting

so my xbox freezes every time i try to send a message or take a friends invite to a game or when i check someones profile it tells me cant connect go to xbox/support but i cant fine anything to fix the problem 

 

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Last updated July 4, 2018 Views 3 Applies to:

Have you run a connectivity test?

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Is your Xbox properly connected to the internet? Go to Network and then 'Test Connection' and test it. Let us know if the test works out fine.

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Try clean the Cache. And re-downloadr dashboard. Instruction abowe.

Try highlighting the Hard Drive in the storage section of the Xbox system settings (Guide Button > System Settings > Storage > Highlight Hard Drive/Mem Unit in green 'dont press A') then press the following button combination: LB, RB, Blue X, LB, RB, Blue X. This will remove the system update and prompt you to restart. Once you restart, the update should redownload. If you still have issues, it may not be related to the update, the update may just have found lingering issues on the console that weren't addressed until now.

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Greetings, frankdog! To start, can you please run through this guide titled "Screen Freeze Solution"? Give it a shot and let us know if that helps resolve the problem. Thanks in advance! Standing by.

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