Tried everything to solve Error Code 80151012?

I'm a normal everyday Xbox Live account user and because I had so much stress not being able to use my Xbox Live, I decided to help others out with the super crappy problem.

One day, trying to log onto my Xbox profile, it asked me for my email, password and remember password.  "WHY!?  I dont bother my account so why is there something wrong?"  I tried all the ideas:  Adding more proofs like phone # and alternate email and still nothing.  Then I tried deleting and redownloading my account on Xbox, then I couldnt even download it or get onto any other account on my Xbox.  So I finally called customer support and after an hour or more on the phone I got it fixed almost immediately.  Here's how:

1. Go to Windows.Microsoft.com and sign in.

2. Scroll to the bottom and click Hotmail under Products.

3. Scroll to the center to click Get Help With Hotmail.

4. Click the third link, My Hotmail is Temporarily Blocked.

5. In front center click Contact Support.

6. Click the first link *Your account has been temporarily blocked.*

7. Fill out the short form with descriptions to your best and submit.

8. Last but not least, some OKs and confirmations I believe.

9. You can immediately try downloading ur profile and connecting to Live again on your Xbox.

*It may not work immediately for everyone like it did for me, but all u have to do is wait and try again whenever u want.*

I hope this helps,

Good luck.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

You could've gone here, i found that by searching your error code in the search box:

http://support.xbox.com/en-GB/xbox-live/errors/error-code-80151012

It says how to solve the issue:

To resolve this problem, try to reset the password for your Microsoft account:

  1. Go to the Reset your password page.
  2. Click to select I think someone else is using my Microsoft account.
  3. Click Reset your password.
  4. Enter your Microsoft account name.
  5. Type the characters that you see in the picture.
  6. Click Next.
  7. Click Customer support.
  8. When Customer support appears, click it.
  9. Enter the Microsoft account that you are trying to recover.
  10. Enter your contact email address.
  11. Click Continue.
  12. Validate your identity by providing as much information as you can on the Microsoft account recovery page.
  13. Follow the instructions to finish.

If you still experience the problem, contact Xbox Support to determine why your account was locked.

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Not a Connection problem, this is an Account problem.

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1. Delete Account on your Xbox.

2. Reset As if you forgot your password.

3. Download Account on Xbox

Should Work After You Do the Steps

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Hi my mum tried everything same as you and then found this and it was sorted in just a few minutes, thanks :o)

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I can`t find the spot "Blocked account", the page changed since it`s outlook now !!! I`m travelling and can`t play, even with the PEN DRIVE.

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I can't play too.  My game went. black and it won't load up and respond :(.

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Hello Dreaded, This is an old thread. In order to trouble shoot your issue, please start a new thread. List what issues you are having and what trouble shooting steps that you have tried so far.

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