transferring membership and points

I created an avatar online on my PC and redeemed my membership code and points.  When I tried to load the profile onto my xboxlive, it reported thaat the email address and password were already in use - which they were by me! How do I set up this existing account on my xbox?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

Start your console. Press the Guide Button on your controller. Select the Recover Gamertag option. Enter the account details you used on the website when asked.

More info on account recovery here  Move, Delete, Recover Gamertag

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