I am lucky enough to have got my hands on a White Xbox One. I was very happy with the console until the controller decided to no longer work.
So i register my console over at myservice.xbox.com and check out my options... This was (7/3/14)
Option 1 = Send back controller, it will be fixed and returned.
Option 2 = Pay £59 and have a new controller shipped immediately.
Since the white console ships with one white and one black controller i decided to order two so i could have a matching set. So £118 later i have two of these on order and i can throw away my broken pad as i dont need to ship it to Microsoft.... Happy days!
After placing the order i receive an email from microsoft about my order, thanking me for placing it and assuring me that my controllers will ship within 20 WORKING DAYS. That seemed a little bit longer than the previously stated "immediate" shipping, but its cool, i can wait.
4 Weeks pass and not a word from Microsoft.....
On Friday (4/4/14), i contacted support via their live chat options and informed them i had been waiting 4 weeks for my immediate shipping to happen only to be told to wait till Monday (6/4/14) and the pads will be there.
So far thats a 4 week wait and a Brush off from a MS Rep... way to go Support!
Monday (7/4/14) came and shockingly no controllers turned up, so i decided to get back onto Support to see what was going on with my order. After about an hour the agent couldnt give any answers as to why my order had not been shipped and advised me they would pass it onto another team to take a look at.
Yay, more waiting....
Tuesday (8/4/14). Received an email from "The Xbox Customer Advocacy and Exceptions Group".
Thank you very much for your time.
Order numbers and names removed.
So its almost been 5 weeks, ive thrown out the broken white controller as it was stated that i did not need to send it in... that pad is long gone. Now the best solution im being offered is a black controller or a refund.
I feel well and truly ripped off. Why couldnt anyone inform me sooner they were no longer available, perhaps i could have retrieved my broken one and sent it in for repair.