Took my money almost 5 weeks ago and now telling me out of stock!

I am lucky enough to have got my hands on a White Xbox One.  I was very happy with the console until the controller decided to no longer work.

So i register my console over at myservice.xbox.com and check out my options... This was (7/3/14)

Option 1 = Send back controller, it will be fixed and returned.

Option 2 = Pay £59 and have a new controller shipped immediately.

Since the white console ships with one white and one black controller i decided to order two so i could have a matching set. So £118 later i have two of these on order and i can throw away my broken pad as i dont need to ship it to Microsoft.... Happy days!

After placing the order i receive an email from microsoft about my order, thanking me for placing it and assuring me that my controllers will ship within 20 WORKING DAYS. That seemed a little bit longer than the previously stated "immediate" shipping, but its cool, i can wait.

4 Weeks pass and not a word from Microsoft.....

On Friday (4/4/14), i contacted support via their live chat options and informed them i had been waiting 4 weeks for my immediate shipping to happen only to be told to wait till Monday (6/4/14) and the pads will be there.

So far thats a 4 week wait and a Brush off from a MS Rep... way to go Support!

Monday (7/4/14) came and shockingly no controllers turned up, so i decided to get back onto Support to see what was going on with my order. After about an hour the agent couldnt give any answers as to why my order had not been shipped and advised me they would pass it onto another team to take a look at. 

Yay, more waiting....

Tuesday (8/4/14). Received an email from "The Xbox Customer Advocacy and Exceptions Group".

"Dear XXXXX,

 
My name is XXXXXXXX and I am reaching out to you from the Microsoft corporate office. You recently ordered 2 Xbox One White Wireless controllers under order numbers XXXXXXXXXX and XXXXXXXXX. Unfortunately we don't have this item in stock anymore as this was limited edition. I am very sorry about this inconvenience, I know that this is frustrating as you have been looking forward to receiving these items. Would you like for us to send you different controllers instead, in black for example or would you rather want us to cancel the orders and issue a refund?
 
Please reply to this email and let me know what you prefer.
 

Thank you very much for your time.

Sincerely,"

Order numbers and names removed.

So its almost been 5 weeks, ive thrown out the broken white controller as it was stated that i did not need to send it in... that pad is long gone. Now the best solution im being offered is a black controller or a refund.

I feel well and truly ripped off.  Why couldnt anyone inform me sooner they were no longer available, perhaps i could have retrieved my broken one and sent it in for repair.  

 

 
 

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Last updated July 4, 2018 Views 2 Applies to:

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Thats US only. Not official and probably some horrendous spray job that will flake away in time.... Im shocked an ambassador would even suggest it!

This also has my wondering about the validity of the Extended Service Plan i have on this console. How can they replace items that they no longer stock?

I really hope that the agent in the advocacy team is wrong about the stock otherwise i will be claiming that charge back also.

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They were limited edition.  So eventually they would have stopped making the white controllers...

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I know they are limited edition controllers. I dont dispute that fact. If they are out of stock... why can i purchase more?

Why has their been in reduction in price since i bought them?

Why didnt any of the support staff i talked to about this tell me they were out of stock instead of refusing to look at the order until the allotted 20 working days had passed?

I could have returned my limited edition controller for repairs had i not been assured by a rep my order would be fine and there for tossing the broken one.

Now it seems the advocacy team are not even replying?  

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How did you end up getting a letter from MS on 8-4-14?  You can travel into the future?

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By living in the UK... where we format our dates beginning with days.

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