Three chat sessions and still no resolution. Please help.

Hi.

My account was hacked a few hours ago and my details changed. I only use this to watch Netflix so as soon as I saw a receipt for other than the monthly fee I knew something was wrong 

I've changed my password and stopped further payments however after three chat sessions and 15 mins on hold on my mobile no one apparently can help me reverse the tag payment and name change they did.

Is there a way to stop the tag payment and leave me as I was? can anyone help with this or am I now saddled with a £6.95 bill and strangers name forever?

Thanks.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:
Answer

Sorry to hear it.  You should contact phone support for further assistance and to open an Unauthorized Access Ticket.

If you live in the UK be sure to dial 020 7365 9792 or 0800 587 1102 FREE

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