This windows live ID is associated with a different gamertag. Enter another windows live id and password... PLEASE HELP?? CANT CONNECT

Trying to sort xbox live out for my son and getting the above message. He was playing under a relatives account for some time on this xbox for free and now we are wanting to take out membership but on connection we are getting the message above. Pls help..

Heidi

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

If you're trying to sign into an account that has already been created, but is not currently on the console you're trying to use, use the instructions from this page to recover the gamertag - support.xbox.com/.../gamer-profile

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Thank you!  That worked.  They made it so very confusing...

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used this also.  worked.  thank you!

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