this needs to be fixed

Ive been a member for many years.tonight I tried a prepaid code for 48 hours that came with black ops 2.the code was accepted but did not give me the membership.I had to tell my kids they couldnt play the fricken game i bought for them to play online.I called customer service and they basically said I couldnt use it because ive had gold before.I had to create a new account.this is not true cause I use prepaid codes all the time.Ive never had problems using these short trials.If im going to buy 60 dollar games I should get the same benefits as the rest of xbox members.its not fair to my kids that they couldnt go online.I either want my code or to be refunded for the game.

 

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Last updated July 5, 2018 Views 1 Applies to:

You want to be refunded for the game because a 48 hour trial that they didn't need to give you didn't work? And you bought the game for them to play online and relied on a 48 hour trial card for them to play online for two days? I'm not quite sure I'm following exactly, but if the code was accepted then you CAN access online games, your account will not show as gold though, so maybe that is causing you some confusion.

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Black Ops II is an Activision product that is Xbox-compatible but created and produced by Activision.  The prepaid code is provided by Activision.com and you can contact them at 1-800-225-6588 or at http://support.activision.com  

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Also you cannot access all multiplayer features as it is a trial  not full gold

What feature are you trying to use

If you are trying to access apps those wont work with 48hour trials 

48hour trials functions vary per game 

More advance features like cod threater probably doesnt work

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Its a free trial trials do not come with all features if you want full gold features you must pay like everyone else

You are restricted to what trial users can normally use thats it

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