There was a problem updating your controller

I received my headset adapter tonight and was excited to finally use my Astro A40s to hear in game surround sound and chat... like I used to on the 360. So, I follow all the instructions in the paperwork and I get:

There was a problem updating your controller

I searched online, tried the power cycling method... tried different controllers, tried different headsets, tried with and without batteries installed. I made sure all the wires were plugged in. Finally I gave up and called MS. I chatted with them for over an hour and they also could not get it to work.

Anyone else had this trouble? The update for sensitivity applied fine. I plugged the controller in and downloaded that update without issue. But if I plug the headset adapter in and plug a wire (from any headset) into the adapter (apparently turning it on) I am prompted to update my controller again (supposedly for the headset adapter) and it never works. I always get this message.

Very frustrated!


Question Info

Last updated July 4, 2018 Views 54 Applies to:

you'll need to return it and get a new one, seems like there is a dodgy batch.

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