I contacted technical support about my tenure being wrong (it says 7 years and it should say 10 years) and they had me delete my profile, empty the cache etc. to try and correct this problem but after all that effort, it's still not cleared up.
As an aside, during that "cleanup" process my saved games were all deleted from the drive (which is extremely annoying and did nothing to help the situation). I really hope that in the future, you guys will be a little more careful when "helping" us with an issue like this. It would be really good if you at least could warn us before you have us do something that deletes all the save files. Even the console description of what was about to happen did not tell me that my saved games would be nuked. I would have appreciated at least a heads up anyways.
Anyhow, I don't expect that you can help me with those saved games, but I really *do* hope you can at least correct the problem with my tenure being wrong? I have been reading that to get help I should create a new post, so that is what I am doing here. According to my Microsoft account my billing history for Xbox live goes all the way back to November of 2002 (which is good since that is also what I experienced).
According to your own billing system my renewals look like this:
[MOD REMOVED - DO NOT POST PERSONAL ACCOUNT OR BILLING INFORMATION]