the system doesnt want to read the disc

My kids just open there present and they were so exacted but it wont read the disc and made a very strange sound 

 

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Last updated July 4, 2018 Views 8 Applies to:

Go to http://myservice.xbox.com to register your console and setup a repair

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Merry Xmas to you and your children.  I have the exact same problem and now my kids have a very bad taste this Christmas and they only response we get is, register the console for repair.  how long will that take?  Maybe it will be fixed by Easter.

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I'm very sorry to hear your Xbox One has developed a fault. If you purchased it in a retail store remember you can always take it back there and ask for a replacement instead of sending it away for repair. Of course this is subject to the store having stock.

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