the one does NOT take screen shots or record

i have reported this to xbox but i want to see if someone else can help me. Microsoft has sent me 2 xbox ones because i sent mine away cuz it would not take screen shots or record. so the 2 they have sent me does not do either. i am gettig very ticked off that i cant do this. can someone help or suggest something

 

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Last updated July 4, 2018 Views 21 Applies to:

Hi Diezeljunkie69 , 

Sorry you got double consoles that do not work correctly, very odd indeed. First I would make sure you have all your updates on your consoles, as this feature was added after the release of the Xbox. If you've done that please see the link below for a step  by step on how to take screenshots. Also try with Kinect if you have it, like "Xbox Record that" Let is know if that works. 

While playing a game double tap the Xbox button on your controller to capture a screenshot and pressing Y to save the screenshot. Or with Kinect plugged into your Xbox One, you can say "Xbox, take a screenshot" to take and save a screenshot.

 

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MCP. MCDST. LVL 80

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hi there the console is updated. i have tried with the kinect and double tappin the xbox button and nothing

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Hi Diezeljunkie69,

Ok so the chances that the consoles are all bad is so slim. The only thing I can think of is something profile related. Are you the only one on the console? If not remove all the other profiles. And test. If you're the only one, or removing profiles doesn't work, make a dummy account on your console, remove your profile, and test with that.

MCP. MCDST. LVL 80

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that doesnt work either.  i give up.

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The only other thing I can suggest without calling support again is doing a factory reset, then only signing in with the fake account you created above. Here is the link to reset your Xbox.

support.xbox.com/.../reset-console-to-factory-defaults

MCP. MCDST. LVL 80

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