The LIVE service may not be available, or there may be an issue with your home networking equipment or firewall.

The LIVE service may not be available, or there may be an issue with your home networking equipment or firewall.
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there!

 

Okay, make sure the correct ports are forwarded, of which you can be further assisted on this by viewing the Xbox Network Ports page. Basically, Xbox LIVE requires a certain 4 port opening. This will be shown in the support link given, however I will give you a brief understanding of it:

 

Xbox LIVE requires the following ports to be open:

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)

 

If you have a firewall or network hardware, such as a router, you might need to make a configuration change in order for your PC or Xbox 360 console to communicate with Xbox LIVE. This configuration change is sometimes called “opening ports” or "port forwarding."

 

You may also want to view the Xbox LIVE Disconnects | Xbox LIVE Slow | Speed Up Xbox LIVE page for advice, tips and guidance on how to speed up your connection for Xbox LIVE. Could you perform a Xbox LIVE connection test, which has a guide on how to do this process on the latest support link given and see if any errors appear? Of which if they do, view the Connection Error page where all the solutions will be given specified for the error you get.

 

And lastly, could you perform a Network Speed Test just to be sure your network and the speed of it, is sufficient enough to run Xbox LIVE.

 

Hope this helps!

Keep us posted!

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id suggest setting your router to default setting enabling upnp and reboot whole system if this doesnt work call 18004myxbox and ask to speak to network department they will be able to further assist you.

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