The Latest XBox LIVE Update May Affect DVD Drives

We’ve just had a look at a verified email, sent from Xbox LIVE customer support, claiming that a recent update to Xbox LIVE is preventing “a very small number of Xbox 360 owners from playing retail discs”.

The email, which was verified via this twitter post from Xbox Support, offered the user in question a new Xbox 360 in response and a free year’s subscription to Xbox LIVE.

 

“Checking my e-mail earlier today,” said Avery Penn, “I found a rather interesting message from Xbox Customer Support, saying that a software update is stopping some Xbox 360s from reading game discs.

“Saying they were able to detect this issue over Xbox Live, Microsoft went on to say that, after jumping through all the necessary hoops, they’d send me a brand new Xbox 360 S and a year’s free Xbox Live. At this point, my jaw hit the floor.”

 

 

According to Avery, his 360 was still playing discs at the time the email was sent and, just for reference, his console was 60GB Pro from 2009.

The email was most likely referring to the Xbox LIVE update which is being phased in between May 19 and May 30 – an update which reflashes the DVD drives to a new stock firmware, and adds support for new XGD3 disk format. It’s this update that allows an extra GB of usable storage on game discs.

That would most likely mean that the games Avery’s Xbox 360 wouldn’t be able to read haven’t even been released yet – explaining why his 360 could still read currently available game discs.

 

 

We’ve contacted Microsoft for a response on the issue, which we’re currently awaiting – and we’ll update the story accordingly. In spite of the obvious issues, which may affect a good number of Xbox 360 users, we’re impressed by the pre-emptive work of Xbox’s Customer Support – as was Avery, who was seemingly happy with the situation.

If Microsoft continue to pre-emptively solve these issues, then more power to them, but problems may arise if users find themselves unable to play new games released in the future.

 

 

Source

 

Ummm, I wouldn't mind getting a new Xbox 360 S with 250GB HDD as I've got the old 20GB model. Thought I'd share this with you lot as the update is meant to go live between 19th and 30th May.

 

Discussion Info


Last updated July 4, 2018 Views 0 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Interesting.

 

I have a 60GB from 2009 as my spare, might bust it out and see if I get an email!!! 

hmmm..my 360 is a white 60gb pro as well.. i've not been on live recently so i wonder if they'll be able to recognise what you have when you log on and email accordingly? i'm guessing it must be a very very small number of 360's though as, as nice as this is and possibly some of the best customer service i've seen, Microsoft are still a business so it'd have to be cost effective.

Hopefully when I get home from work tonight, have a few hours on the xbox, i'll have an email tomorrow haha!

brb breaking xbox

That reminds me as well, I still have one of those early steering wheel models that are supposed to go on fire if you use it too much.

Does the size of the HD actually affect this, or is it just manufacture date? Because my white XBox must be from around 2009, but it now has a 250GB HD.

fingers crossed my xbox requires an upgrade lol.

[quote user="T0M W00DY"]

Does the size of the HD actually affect this, or is it just manufacture date? Because my white XBox must be from around 2009, but it now has a 250GB HD.

[/quote]

 

Just the manufacture date. The Hard Drive doesn't matter.

[quote user="SONIC SCREAM 07"]

[quote user="T0M W00DY"]

Does the size of the HD actually affect this, or is it just manufacture date? Because my white XBox must be from around 2009, but it now has a 250GB HD.

[/quote]

 

 

Just the manufacture date. The Hard Drive doesn't matter.

[/quote]

 

it's the actual DVD drive in the console ... i'm assuming all current releases and previous releases will still be playable too just the new releases on the new format.

According to Eurogamer

"this new release is the first that will actually see the drive firmware being rewritten by the Xbox 360 itself. Any one using a current hacked DVD drive will find that updating to the new dash instantly kills their ability to run pirate software, with the hacked code completely expunged from the DVD drive. Microsoft has employed a wide range of DVD drives in its machines from launch - the best guess is that not all of them can be flashed directly, necessitating a swapped console."

I reckon within a week of the update going, there will be loads of sites telling you how to spot the dodgy DVD drives.

Even then, it may only be batches, rather than a specific DVD drive.

I would imagine the upgrade will report back to Microsoft if you've got one of the dodgy drives, and you'll have an email shortly afterwards. As such, its probably a very good time to check the email address you've got listed against your gamertag to make sure its valid.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.