I was having some issues with Xbox Live, I called support and was lucky enough to talk with a lady that was no doubt the best support person ever. I don't know her name, but I wish all support personnel were like her. She was understanding, kind and went out of her way to help me. Sometimes I complain about Xbox Live support, but this lady has changed my mind. Anyway, what I wanted to say was, she was/is great. And thank you Xbox Live for hiring such a special person.