Terms of use

I want to get onto my xbox live account but can't due to my parent account not being in use anymore. My microsoft account shows that I am above 18 but I still cannot agree to the terms of use.

 

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Last updated July 4, 2018 Views 21 Applies to:

have you ever considered trying to Google it ?

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google will not help because i cannot get onto live to change any details and i cant accept the terms of use because we do not use the parent account anymore

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Don't worry, they are trying to fix this

support.xbox.com/xbox-live-status

They are aware of the problem and will probably fix it.

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I cannot do these steps due to not being able to get onto xbox live because i cannot accept the TOU

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Dear McDuboff,

We are aware they are working on a fix, but this may not happen for a day, to a week, you never know. So until we know that there is a SOLID FIX, we will continue to troubleshoot and assist as much as possible.

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you need to ring up Microsoft for speech assistance

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Hey VeXeD ShoTzz,

I can understand your frustration.

Let's see what we can do to fix this,

You said that your Parent Account is not in use anymore.

If you need to find the Parent Microsoft account, please follow the instructions on This Page.

If you need to find the Password for the Parent account, please follow the instructions on This Page.

For your information, if you haven't promoted your account once you turned 18 then you will still be affected by the parental controls.

For more information on promoting your account, please visit This Article.

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