Terms of Use

When I try to sign into xbox live using my account, it says the xbox terms of use have been updated. It then says that I need a parent to accept the terms of use. I made this account when I needed a parent account. The problem is that the e-mail that my parent used expired on yahoo, so there is no way to change my parents e-mail under my account. Can somebody please help me, I have tried nearly everything, and I still have not found an answer!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello,

You will need to first gain access to the parental account in order for you to be able to successfully agree to the terms and conditions. If you're a child account, if you're able to gain access to your account you should be able to promote your account from a child to an adult (assuming you're at least 18 years old) by following the directions given here.

It would be easier if you went through Yahoo's account retrieval process if possible before going through with the Microsoft Account Recovery form.

The parent must agree to the new terms first and then you can login to your own account and accept them. If you don't have access to the parental account you will need to try to fill out the Microsoft Account Recovery form found here, or try to reset the password found here.

If you're unable to either of those things then you may be out of luck. You can try to contact phone support and see if they are able to assist you in some way.

Further information in regards to the new terms of service agreement update can be found here.

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Thanks, I think I'll just contact them on the phone. Thanks for the help.

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