Terms & Conditions - parental lock

I'm trying to accept the terms and conditions following the new patch update, and it keeps asking for a parent to accept it.  This is a second hand machine, and the parent in question cannot remember the password, so at the moment I have another 6mths of Xbox Live GOLD that I have paid you for that I cannot use!!!

There is no option for a reminder of the password to be sent to the email address that is being used either, so how do I get this reset, or get a reminder or option to change the password sent to the email address in questions (which is not a windows live id account)?

To say I am seriously peeved is an understatement - please can someone provide a resolution to this asap

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello - you can have your parent go to live.com and request a password reminder there.

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same thing

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Hey there Ronny - as mentioned above, we suggest having the owner of the parental account visit live.com to recover their password. :)

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