We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
The tenure system now only counts your gold membership. This means that for a complete tenure of 3 you would have to accumulate 3 solid years of gold membership. If you lapse at any point or use trial codes, they will not count.
Lets say you have been a member for 3 years exactly to todays date, but during those 3 years you either had to use a trial card for 2 weeks due to reverting to silver membership, you would have to fill in that 2 week gap with a paid gold membership status.
After that, the tenure would bump up to 3.
The most likely outcome is that at some point you went to silver membership or used a trial code. Which will have put a pause on your tenure count. Once it catches up you should be hitting your tenure of 3.
I hope this helps.
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