Hi about a year ago i got added to xbox live family gold and my tenure went from 3 down to 2 why is that?


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Last updated July 5, 2018 Views 1 Applies to:

UndeadlPunisher hey there :)


The tenure system now only counts your gold membership. This means that for a complete tenure of 3 you would have to accumulate 3 solid years of gold membership. If you lapse at any point or use trial codes, they will not count.




Lets say you have been a member for 3 years exactly to todays date, but during those 3 years you either had to use a trial card for 2 weeks due to reverting to silver membership, you would have to fill in that 2 week gap with a paid gold membership status. After that, the tenure would bump up to 3.


The most likely outcome is that at some point you went to silver membership or used a trial code. Which will have put a pause on your tenure count. Once it catches up you should be hitting your tenure of 3.


I hope this helps.

Many thanks,


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