Tenure was reset to 0 after 7 years, today

Upon signing into my xbox today (08/06/2012, I noticed that my tenure has been reset to 0 (zero)! On 08/05/2012 is was correct at 7 years. I contacted Xbox support for a resolution. I cleared my system cache 3 times, re-downloaded my profile to my console, but it still is showing up a 0 (zero). I didn't not get or receive any system or console update when I turned on the Xbox today. Please, could someone look into this and correct my tenure to the correct year? I should be due for the 8th year of tenure is September also.

 

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Last updated July 5, 2018 Views 1 Applies to:

Jeffmeister, this seems to be an issue affecting many people.  Here is a link to another thread with possible fixes and some more information: forums.xbox.com/.../304789.aspx

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It happened to a lot of people. Including myself.

I was told by xbox support on twitter that they are looking in to it.

Hopefully it will be fixed soon.

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Hey Jeffmeister! As has been said, this is something that we're aware of and working on! I have seen a few reports of resolution this morning, would you mind trying the following steps? First, sign out of your profile, restart your hardware and then sign back into your profile (if this is automatic, that shouldn't make a difference). Keep us posted with your results! :)

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