tenure on account decreased after upgrading back to gold

The tenure on my account was 5yrs before I went silver, and when I upgraded back to gold it went down to three. What would cause that to happen?

 

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Last updated July 5, 2018 Views 1 Applies to:

Mine too from 4 to 0

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As Miss Kleo posted on a different topic, they are aware of the issue and are doing their best to fix it.

I suggest you check out this sticky topic about tenure >>forums.xbox.com/.../2206225.aspx  

 

Also this is from the Tenure FAQ;

 

Q. My account was in Silver status for awhile, how does that affect my tenure? 
A. All the time you spend in Gold is cumulative and any time you spend in silver doesn’t count. For example if you created a gamertag on August 4th of 2007 but didn’t upgrade it to gold until February 14th of 2008; today the Gold Tenure would be 1 year because the account spent 6 months of it’s first year in Silver status.

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