Tenure not showing

I just recently recovered a old Xbox account i made in 2007. but when i added gold membership The tenure says 0 i tried recovering it and resetting my Xbox but its not working It had gold from Nov. 25, 2007 to Jan.
 

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Last updated July 5, 2018 Views 14 Applies to:

The tenure that it shows on your account under your profile only shows the consecutive time that you have had an Xbox Live Gold Subscription. Because it ran out in January and you just restarted the Gold Subscription, it will show its tenure to be 0 months as of now. To support reps they can see that you had your account from 2007, but your tenure will not reflect that.

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But I also tried a account that I only had the free 1 month trial on it from 2009 and the tenure showed for that one why not this account?

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Hey there Gareas! The tenure is actually a running total of the number of years you have had LIVE Gold on your account, not just in a row. Can you let us know since 2007, how many Gold subs were on this profile and how long they were for? Thanks!

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I started with the free one month that it gave, then when that expired I bought a one month again.

(Nov. 25, 2007-Jan.)

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So you have only had 2 months worth of gold on that account?

Your tenure wont show 1 year until you have had a total of 12 months worth of gold.

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Oh... Ok thanks for the help.

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Oh... Ok thanks for the help.

But I still don't get why my account that I made I 2009 shows its tenure when I only had a free 1 month on that account

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[quote user="VAGareas"]

Oh... Ok thanks for the help.

But I still don't get why my account that I made I 2009 shows its tenure when I only had a free 1 month on that account

[/quote]

If you have had only one month on that account then that is probably a glitch because it should be zero.

I have other accounts i've had for years as well including one that I recently added 3 months to and that shows zero tenure as expected.

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