HELP!!! on Wednesday I purchased an Xbox One console. Hooked it up and entered my Microsoft Account email address and password to download my gamertag "SHaMROCK 73". Then my wife "TiNABEANA 7O" did the same, then my son "JaKEY PuPu 01" did the same, and finally my daughter "ALLY BeLLY 03" got her information entered into Xbox One.
For my wife, son and daughter, when the go into Setting, About Me, on Xbox One it shows a big picture of their Avatar with their gamerscore and above the gamerscore is a green circle with a number inside that is their tenure on Xbox live. 4 for JaKEY PuPu 01, 3 for TiNABEANA 7O, and 3 for ALLY BeLLY 03. These numbers are the same as they appear on Xbox 360 in the gold/orange bar or in the Tenure section of their profile.
For me SHaMROCK 73 it does not show a green circle with my tenure of 10 years. But this information is shown on Xbox 360.
I have called 1-800-4-MY-XBOX and they see that I have 2 pages of duplicate account information on their screen. They can verify account transactions dating back to 2003. I first got Xbox Live on my Xbox Original in 2003. So that is correct. But there screen shows tenure of 0 years. I have had this same gamertag through THREE generations of Xbox and I want my tenure fixed to show that!!!
How is it showing correctly on Xbox 360, but not on your end or on the Xbox One???
They were USELESS on the phone and told me to go to the forum for help so don't refer me back to them.