I have just a quick inquiry I'm hoping to get resolved.
My Xbox Live tenure status, which used to be 5, was recently reset for some reason. My gold subscription ran out last month and it took a week for me to renew. I've read threads on here where the tenure status disappears when you're silver and then reappears once you renew. Sounds great, except it hasn't happened yet. And it's been nearly two weeks. I've tried deleting my profile and downloading it again, several times. No dice.
I'm posting here because the "chat with Microsoft support" feature on xbox.com has been absolutely no help. I've heard that my tenure status is being recalculated and will return within 2-3 days. I've been told that, last year my account was silver from May to December (just for the record: my account was gold during that time) and once a gold account lapses for six months the tenure is reset. Most recently, I was told today that once an account lapses into silver, no matter the length of time, the tenure is reset and nothing can be done to restore it. Being told three different things, from three different support members is just a little confusing. I'm merely hoping for a little resolution on the matter and I thought asking here couldn't hurt.
At the end of the day it's just a number. But if it doesn't return I'd at least like a straight answer as to why.
Thanks in advance for the help,