Tenure issue

hello i am having an issue with my tenure that was 3 years but is now shown as 2 years. i tried the deleting my profile and redownloading it. but nothing changed. please help...

 

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Last updated July 5, 2018 Views 0 Applies to:

hello there

this is a known problem and support is looking hard into the problem

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Hey Troodon747! That is correct, we're aware of the issue and working to resolve it. For updates and news make sure to keep an eye on our sticky post about the topic - forums.xbox.com/.../2206225.aspx :)

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I tried the deleting and redownloading my profile and it is still the same and not fixed. Please help...

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Hey Troodon747! Not sure if you've had a chance to check out that sticky post yet today but the issue is now resolved. With the larger tenure issue (which you may have read about in that sticky post linked) our engineers identified some users who were seeing the incorrect tenure before. Taking a glance at your account it looks like you were part of this group. Previously your silver time wasn't being portrayed correctly, so you're actually now seeing your accurate tenure! If you have any further questions let us know. :)

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I think I was a Gold member the full 3 years.

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Same :(

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We're seeing tenure as corrected now.  No worries though, it will still be going up for you in time.

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