This is the third request I am making since November as my Tenure is showing as 10 when it should have turned 11 in November. I hve tried suport who insist thathis should be posted in here and here no one cares to respond. I a frankly very disappointed as aftr supporting MS for 10+ years the least I should expect is a fix to my issue.
My tenure is still at 10 and repeated cache clearing, redownloading my profile makes no difference. My account has been gold and should have switched to 11 in Oct-Nov 2013 but here we are in Feb 2014 and it is still showing 10.
Clearly this is important to me which is why I keep paying my annual membership fee.
Note: I'd like responses from Staff only as I have been on Live long enough to know all the other quick fixes etc & don't need any tips and tricks. This is a system issue.