Tenure has gone down to 1 when it should be 3.

Hello,

I was looking over my Xbox Live account the other day when I realised that my Tenure had gone down from 3 to 1. 

I have owned my Xbox for 4 years and I've owned a gold membership for 3 of those years. My account should definitely not be at 1 year. I tried re-downloading my profile but nothing had changed.

Can anyone please help me fix this?

 

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Last updated July 4, 2018 Views 2 Applies to:

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Hi there. It is most likely a bug. It has happened to many people. You can try downloading it again, or contact microsoft/xbox support and they can verify you're account and add the number of years. I hope I helped :)

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Had no luck re-downloading it mate. Hopefully a member of staff can tell me how to fix it.

Thanks for the pointers!

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Hey James! Just so you know, we have changed the way tenure is calculated. It is now calculated by the amount of time you have been subscribed to a Gold membership. So if you have ever had a lull in your membership, that time would not be counted towards your tenure anymore.

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Hello!

Yes, I'm aware of this. I've had Gold for 3 years, and silver for 1 year so my Tenure should be 3... not 1.

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*bump* Please help :(

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Please can someone assure me that this has been noticed, still waiting on a reply :(

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Tried leaving my consoles for a little while before re-downloading my profile, still no luck whatsoever. Getting tired of  this now :(

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Hey James! Have you tried all taking a look at our Tenure Sticky? Hopefully that helps you!

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Hello! Yes, I have read the sticky. It said "if you experienced the issue after the date 1/25/13 please make a seperate thread."

Still experiencing the problem.

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Hey there James! As mentioned, we have changed the way Tenure is being calculated, now only totaling time that you paid for Gold. I have checked your Tenure myself and the 1 showing is correct. I'm sorry for any confusion this has caused. Please let us know if you have any additional questions. Thanks!

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