Tenure error

My tenure number is wrong until the day February 7, 2013 had a 3. In March I had to have a 4 since I am Gold since February 2009. On February 9, 2013 renewed the Gold, but the tenure dropped to 2.

I deleted the profile and cache, but I still get a 2.

Thanks!

 

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Last updated July 5, 2018 Views 0 Applies to:

Hey vittete, did you go silver at any point during these periods?

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Hi vittete! Sorry to hear about your situation, please view this thread about tenure troubleshooting.

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forums.xbox.com/.../441105.aspx

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I tested the link, but nothing has worked. Then leave some screenshots taken with the phone, where you can see it was a 3.

As of October 24, 2012, had a 3 and 30000G (I took the photo because I got 30000G :P ).

[View:http://img837.imageshack.us/img837/8549/img24102012033631.jpg]

Today, with 34260G, I have a 2, where should miss a few months to have a tenure of 4.

[View:http://img201.imageshack.us/img201/5107/img18032013174223.jpg]

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Good morning Vittete! Alright, so I looked into this, and your tenure showing as "2" is correct.

To add on to Judge, if you have been Silver during this time, that does not count towards your tenure. It was found that tenure was being calculated incorrectly by counting "Silver" time, and that has now been fixed. Sorry for the inconvenience, but have a great day!

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Ironman, the thread you linked to hasn't been updated in a month and a half, and the problem is still persisting for people.  Not sure if it's something you should go around linking to until support updates it with current status/information...

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