Tenure disappeared? (X-Box 360)

I've been a member of Gold Member since January of 2010, but few days ago, I noticed that it says that I've been Member since January 15, 2014 (the day I renewed Gold Membership).  I have always renewed each Gold Membership before they're expired, have never gone Silver since January 2010.  What's wrong with this?  Is there a way to fix this?

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:
Answer

Hello There. 

Flame Haze

The tenure counter on Xbox Live appears to have some issues affecting random users, it's something that's being looked into by Xbox Support (see here: forums.xbox.com/.../441105.aspx). Follow that link, there's a handful of troubleshooting steps you can try to see if it'll revert to your correct tenure. 

 

Remember Tenure increases every time a full 12 months of Xbox Live Gold time have elapsed on the account. Also, being Silver will not cancel the Gold time acquired, but tenure will not increase until Gold time has been added again.

if you haven't yet, please try the following steps:

  • Delete your PROFILE ONLY from your console
  • Power down your Xbox 360 console
  • Give your console a little breather! Wait 30 or so minutes and power your console back on.
  • Re-download your profile

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