Tenure changed from 3 years to 2 years

I had a Tenure of 3 years, then recently I noticed it went down to 2. I've had gold the whole time, and my Tenure should be 4 years coming this November. I've deleted my profile and turned my Xbox off for 30 minutes, but that didn't help. Any thoughts?

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

Hi Obama,

Sorry to hear about the tenure troubles. Let's see what we can do.

We have recently changed the way tenure is calculated. Below is a simple explanation.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

When did you create your account? Have you exceeded 3 years of payed Gold time? You can check at commerce.microsoft.com. 

Let us know, and we can go from there.  

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I created my account back in 2009 and have had gold most of the time, more then 3 years for sure.

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Hey there Obama,

As Mister Ohnaka said, your tenure is calculated based on the time you have a paid Gold subscriptions. Trial subscriptions and Free subscriptions do not count towards your gain of tenure. Also, your year count of tenure is calculated by the number of days that you've had the paid Gold subscription so until you have the full 365 days the next year will not show on your account.

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Maybe I haven't had gold for a 3 solid years, but is there a way to tell when my next year comes?

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Hey there Obama!

Unfortunately we can't see when your next year will come up. It's just whenever you reach another set of 365 total days of being an Xbox Live Gold member.

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